We know there’s a lot of uncertainty around the coronavirus (COVID-19) and how it will affect holiday bookings, the management of our holiday homes, and most importantly – your holidays. Keeping our staff, our guests and the public safe at this time remains our top priority - while we continue to provide our services.
We have always strived to have the highest standard of cleanliness in all of our properties - however in this time, it’s more important than ever. You can rest easy knowing that the house will be thoroughly cleaned between guests. All of our linen comes from a linen company - this means we send it away to be professionally cleaned between every booking and new pressed linen is put on the beds for each new guest arriving. We also provide bath towels of the same standard. After each house is cleaned, it is then checked over again by our head cleaner. We believe a second set of eyes is important to catch any small details that may have been missed (after all, we’re all human!) Due to the extra time we spend checking the house, we have to ask that you please do not enter the house before 4pm.
Although it may appear vacant when you arrive - this may be the short period between when one cleaner has left and the head cleaner is on her way to check it over. We understand that everyone is excited to finally be on their holidays and we want you to enjoy yourself as much as possible! However, we cannot allow late check outs or early check ins at this time. It is of the utmost importance that we allow the cleaners enough time to safely prepare the house for you, for their safety and for yours.
Like everyone else in the world - we’re taking this ride day by day. We understand that some guests are still just finding out that their flights have been cancelled, or that due to underlying health conditions they may still not feel safe to come. Don’t worry! We’re working with each guest individually to find the best solution. If you need to cancel a booking that is due to go ahead during a time when bookings are going ahead as usual - we can provide you with a credit for 100% of the booking cost. That means you can book with us in the future when you feel it’s safe for you to do so, and when you feel you can enjoy your holiday in Lahinch. Please just allow us 30 days notice, out of respect for the owner of the house that you had booked. If you cancel last minute we may not be able to honour this credit - as we have a contract to honour with the owners of the properties. If you have booked with us and you want to know what happens if there is another wave of restrictions imposed by the government - rest assured that we don’t feel that it’s fair to be rigid in our cancellation policies in the event of government restrictions affecting your booking. We’re all in this together! And the only thing worse than having your holiday cancelled, is losing your holiday fund with it. In the event of further government restrictions affecting your booking - you will be able to move your booking to any date in the future. Or cancel and receive a refund. Of course, for the sake of our community - we would rather you reschedule. This gives our little town something to look forward to - and allows a pause to our businesses as oppose to a full stop. But we understand that this isn’t always possible, in which case a full cancellation may be best for you. And that’s okay.
Whatever happens - remember we’re all in this together. And we are working hard to make sure that you have the best holiday ever. Not just the best holiday during a pandemic. Best holiday – full stop.
We look forward to welcoming you, sooner or later.
Stay safe and take care,
Steve, Vanessa, Ailin & Vanessa
Lahinch Property Management